Software Wallet

App Wallet Backup

When you first use the App Wallet, a message indicating the required backup (24 mnemonic code) for the App Wallet will be displayed. In the D'CENT mobile app, a message indicating the required for backup is displayed at the top of the "My Wallet" tab, when adding a cryptocurrency account, and in the "Settings" tab.

Therefore, you must back up the 24 mnemonic code of the App Wallet and store it in a safe place.

If you delete the D'CENT mobile app or lose your mobile phone without backing up the mnemonic code, you will lose all your coins in the software wallet.

Please proceed in the following order

1) Select "App Wallet backup" from the D'CENT Manager tab.

2) Please enter the 6-digit password for the mobile app.

3) Read the warning and tick the box. Press the "Backup mnemonic code button".

4) After checking the warning pop-up for sensitive information, press the “I understand” button.

5) Write down all 24 words in the exact order as shown on your screen. You can also use the “Share Mnemonic” button to save temporarily in the clipboard. Press "Verify mnemonic code" button to continue.

6) Check the mnemonic code you wrote down, select the words displayed on the screen, and rearrange the mnemonic code in order.

7) When you have completed verifying by correctly rearranging the 24 mnemonic codes, press the “Complete” button.

8) Press the “Go to My Wallet tab” button to complete the backup.

App Wallet Recovery

You can recover your wallet by using the mnemonic code (24 recovery words).

Please proceed in the following order

1) Select "App Wallet Recovery" from the D'CENT Manager tab.

2) Please enter the 6-digit password for the mobile app.

2) Read the warning and tick the box. Press the "Recover App Wallet" button to continue.

4) Enter all 24 words in the exact order as you have written down. You can also use the "Paste" button to paste in the information from the clipboard. Press "Recover" to recover your wallet.

The mnemonic code from your software wallet can also be used to recover your wallet on the Biometric hardware wallet. Click here for more information about recovering your wallet on Biometric Wallet.

If you have recovered your wallet, you will need to add the account(s) you were using before to check the balance.

Important notes after recovering your wallet

pageNotes on Wallet Recovery - Legacy account