Troubleshooting Guide (Android Bluetooth Error)

How to solve issues relating to Bluetooth connection errors

For a seamless experience in connecting your phone with the hardware wallet, please check the following:

1) You have enabled Bluetooth on your Android Phone. Refer here for how to access the Bluetooth menu.

2) Make sure you are using the Biometric Wallet mode when using D'CENT App with your Biometric Wallet.

Reset Android Bluetooth Settings

If your biometric wallet was previously connected but now fails to connect, or if the device is not detected in the "Search Device" popup after changing phones, performing an Android Bluetooth settings reset may help resolve the issue.

This reset will remove all saved Bluetooth and Wi-Fi connections. You’ll need to reconnect your devices afterward.

1) Go to Settings.

2) Go to "General management."

3) Go to "Reset."

The reset menu location may vary depending on your phone model or Android OS version.

4) Select "Reset Wi-Fi and Bluetooth settings."

5) Click on "Reset settings."

This reset will remove all saved Bluetooth and Wi-Fi connections. You’ll need to reconnect your devices afterward.

Depending on your phone model or Android OS version, you may see "Reset network settings" instead of "Reset Wi-Fi and Bluetooth settings."

After the reset is complete, enable Bluetooth on your phone and relaunch the D’CENT app. Try connecting your biometric wallet again. Refer here for how to connect the wallet.