D'CENT User Guide
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D'CENT USER GUIDE
D'CENT USER GUIDE
  • Getting Started
  • Frequently asked questions (FAQ)
  • Supported Coins & Tokens
  • D'CENT Wallet Homepage
  • Biometric Wallet
    • Biometric Wallet
    • Unboxing
    • Initial Setup
    • Connect with Android phone
      • Finding the Bluetooth menu on your Android phone
      • Using OTG cable for physical connection
      • Troubleshooting Guide (Android Bluetooth Error)
    • Connect with iOS phone
    • Firmware Update (from computer)
      • Troubleshooting Guide (Windows)
      • Troubleshooting Guide (Mac)
    • Firmware Update (from mobile)
    • Synchronizing the Biometric Wallet with the Mobile App
    • Recovering your wallet
      • Wallet recovery using the mnemonic (recovery words) from the Ledger wallet
    • Checking account info on Biometric Wallet
    • Biometric Wallet "Setting" menu
      • 25th Word (the Passphrase)
  • Card Wallet
    • All-in-One Wallet (Introduction)
      • Set up your All-in-One Wallet
      • How to use the All-in-One Wallet
    • D'CENT Backup Card (Wallet Recovery)
      • Step 1: Set up your Backup Card
      • Step 2: Create backup image
      • Step 3: Recover backup image
  • Mobile App
    • Mobile App introduction
    • Multi-Wallet Feature
    • How to create a coin account
      • How to add a custom token account
      • How to remove (hide) a coin account
      • How to add a custom path BTC account
    • Mobile App "Settings" menu
      • Switch wallet mode
        • Biometric Wallet
        • Card type Wallet
        • Software Wallet
  • How to send/receive coin
    • How to receive coin
    • How to send coin
      • Biometric Wallet mode
      • Card type Wallet mode
      • Software Wallet mode
    • Checking transaction status and history
    • How to receive or send an NFT token
    • How to use coin account
      • How to view all the BTC public addresses
      • How to use Ethereum account
      • How to use XRP account
        • Sending XRP using D'CENT Wallet
        • Using Trust Line for XRPL
      • How to use KAIA account
      • How to use RSK account
      • How to use Binance Smart Chain account
      • How to use MONA account
      • How to use Stellar Lumens (XLM) account
        • Using Trustline for XLML
      • How to use TRON account (TRX, TRC10, TRC20, TRC721)
    • Using Coinbase exchange for transfers (Bitcoin example)
    • Using Binance exchange for transfers (XRP example)
  • D'CENT Native Services
    • DApp browser (Discovery)
      • Connecting your wallet to a dApp site
      • Switch Blockchain Network
      • Using Wallet Connect
      • How to revoke dApp allowances
    • Insight
    • Swap
      • Supported Networks
    • FTSO Portal - vote delegation
  • Troubleshooting
    • Notes on Wallet Recovery - Legacy account
  • D'CENT EXTERNAL SERVICES
    • Connect with HashPack wallet extension (including HBAR native staking)
    • Connect with Blade wallet extension (including HBAR native staking)
    • Connect with MetaMask (QR-based)
    • Connect with Kaia Wallet extension
    • Klaystation Staking
    • How to use PancakeSwap
    • How to use Polygon Bridge
    • How to connect to OpenSea
    • How to mint NFTs based on Polygon network using Opensea
  • Cryptocurrency Basics
    • ERC20 Token
    • ERC721 Token (NFT)
    • SegWit
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On this page
  • Firmware update indicator
  • Before you update the firmware
  • How to update firmware
  • Requirements for the firmware update
  • Download D'CENT bridge program
  • Install D'CENT bridge program (Windows)
  • Install D'CENT bridge program (Mac)
  • Connect Biometric Wallet to your computer
  • Check firmware version
  • Start the firmware update
  • Completing the firmware update

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  1. Biometric Wallet

Firmware Update (from computer)

PreviousConnect with iOS phoneNextTroubleshooting Guide (Windows)

Last updated 2 months ago

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Firmware update indicator

Whenever new coin support is added or bug fix has been made, a new firmware will be available for installation. Your mobile app will show an indication when a newer version of the firmware is released.

Firmware update can be done from the PC or Mac.

Before you update the firmware

Make sure you have your Mnemonic Code (24 seeds/words) for recovery

24 words were provided during the Initial Setup of your Biometric Wallet and you have written them down on the recovery card. Make sure you still have the recovery card. Unlike other products, your wallet will still remain safely intact inside the secure chip even after updating the firmware. This means that you don't need to recover your wallet every time you update the firmware as other products requires you to do. (Keep your recovery card secured and ready just in case your Biometric Wallet is no longer accessible, possibly due to "brick"ed device or something that went wrong during the update process.)

After you update the firmware, you cannot roll-back to the previous version

Firmware update will take approximately 5 ~ 10 minutes to complete.

It is recommended that the D'CENT mobile app is not running during the firmware update.

How to update firmware

Requirements for the firmware update

✅ Firmware can ONLY be updated from using a personal computer running a 64bit OS (Windows or Mac).

✅ Must use Google Chrome browser.

✅ Must use a USB cable that is capable of data transfer. (If your Biometric Wallet's charging port is Micro USB 5 PIN Type, we recommend using the USB cable included in the package box)

✅ The latest version of D'CENT bridge program is installed and running on your computer.

Download D'CENT bridge program

If there is no D'CENT bridge program installed on your computer, download and install the latest version of the bridge program respective to the OS running on your computer.

D'CENT bridge program runs in the system background and is used for communication between your computer and Biometric Wallet.

If your computer is already installed with the latest version of D'CENT bridge program, this download page will not appear when you visit the firmware update site.

Install D'CENT bridge program (Windows)

After finishing the download, click to install the bridge program.

In the Windows Taskbar, there should be a D'CENT Bridge icon, make sure to check that it is running the latest version.

When the installation is complete, click the "Refresh page" button at the bottom of the screen.

Install D'CENT bridge program (Mac)

After finishing the download, click to install the bridge program.

Go to Finder and look under Applications to find D'CENT Bridge Program. Click Open to open the application.

In the Taskbar, there should be a D'CENT Bridge icon, make sure to check that it is running the latest version.

When the installation is complete, click the "Refresh page" button at the bottom of the screen.

Connect Biometric Wallet to your computer

1) Connect the computer and the Biometric Wallet using the USB cable

2) Authenticate with fingerprint or PIN to unlock your Biometric Wallet

3) After connecting, the firmware update page automatically detects your Biometric Wallet.

4) If the biometric wallet is not connected properly, the screen below will appear. After checking each item according to the instructions, click the "Confirm" button.

Check firmware version

1) Check if the connected Biometric Wallet has the latest version. If it is not the latest version, the following screen appears.

2) Press "Start" button.

3) Biometric Wallet is automatically rebooting into bootloader mode.

When entering bootloader mode, the following screen appears on the display of the Biometric Wallet.

4) Click the "Update" button.

Start the firmware update

Firmware update from the webpage will take approximately 5~10 minutes to reach 100%. Please wait.

From the Biometric Wallet, you can also check the progress of firmware update.

Completing the firmware update

When the firmware update is completed, the Biometric Wallet will automatically reboot to its normal working mode.

Now you can check the latest firmware information by running the D’CENT mobile app and connecting the Biometric Wallet.

If you are having trouble updating the firmware, please refer to the troubleshooting guide below.

If you are ready, click to go to the Firmware Update homepage.

here
Troubleshooting Guide (Windows)
Troubleshooting Guide (Mac)