Recovering your wallet
Before you begin
When a new Biometric Wallet is purchased or the device you've been using is reset to factory, you can recover your pre-existing wallet.
Your pre-existing wallet can be recovered by entering all 24 words written down on the Recovery Card which was generated when you first performed the Initial Setup.
Recovering wallet after deleting data on D'CENT device
To perform wallet recovery, you must first reset the Biometric Wallet through "Device Wipe" menu. Once the device has been reset to the factory condition, follow the instructions from the section below to recover your wallet.
"Device Wipe" will delete all data inside your Biometric Wallet. Before you decide to wipe your device, make sure to check that you have your Recovery Card.
Step-1 : Select Language & Recover Wallet
Power on D'CENT Biometric Wallet
To power on the device, press and hold the "Power" button for 3 seconds, which is located on the right-side.
Select Language
Use "Up(∧) or Down(∨)" button to select your language and press "OK" button.
Select "Recover Wallet"
To recover wallet, select "Recover Wallet" from the menu.
Step-2 : Register PIN & Fingerprint
To protect accessing your wallet, register a new PIN and your fingerprint.
Register a new PIN (4 to 8 digits)
Use Up(∧, increase number value) or Down(∨, decrease number value) button to input your PIN. Pressing the "OK" button on the cold wallet will confirm the input.
When you have entered 4 digits, you will see "OK" text on the screen. If you wish to set your PIN to 4-digits long, then press the "OK" button on the hardware wallet.
If you wish to set the PIN to a longer digit, you can change the ("OK" text) value on the screen by pressing the "Up(∧) or Down(∨)" button. Your PIN can be set to 4, 5, 6, 7, or 8 digits long.
If you register a 4-digit PIN, you will see a "Security level is low" warning on the screen. If you wish to use such a PIN, press the "OK" button on the cold wallet to continue.
Verify your
PIN
Re-enter the same PIN you have set in the previous step to verify for correctness.
※ If the PIN numbers do not match, you will have to restart the PIN registration.
Register Fingerprint
1) To register your fingerprint, touch your finger on the sensor to scan.
Fingerprint sensor is located in the middle of where the navigational buttons are located. Check the location of fingerprint sensor.
2) Slightly change the angular positioning of the same finger when scanning and repeat until 100% (8 correct scans) is reached.
Verify Fingerprint
Scan your fingerprint one last time to verify registered fingerprint.
※ If the fingerprint does not match, you will have to restart the Fingerprint registration. .
※ If re-registering fingerprint, try using a different finger instead.
※ If unable to register your fingerprint for any reason, you will be given an option to skip the fingerprint registration. Fingerprint can be registered from the Setting menu at a later time.
※ If fingerprint verification fails, your fingerprint will not be saved.
Step-3 : enter the recovery words
1) Enter the 24 recovery words recorded on the recovery card, numbered 1 through 24.
※ How to input : Use the "Up(∧)/Down(∨)" buttons - ∧(increase value from a to z) or ∨(decrease value z to a)
2) Press the "Down(∨)" button to review whether the 24 recovery words were entered correctly in order.
3) If all words are entered correctly, select "I am ready" at the bottom of the review menu.
Do not take a photo or save the recovery word or recovery card as an image. The user is responsible for handling the recovery word safely.
D'CENT is not responsible for any damage or loss of cryptocurrency assets caused by the user's negligence, such as theft of recovery cards or storage of image files.
Special care is required for safe storage (away from fire, water, sunlight or pets).
Step-4 : Completing the Wallet Recovery
After completing the wallet recovery, connect your hardware wallet to the D'CENT mobile application to synchronize. You need to re-add all the cryptocurrency accounts that you have created in the past. (Try to keep a list of the accounts that you have created, so that you can easily re-add them after the wallet recovery).
Important notes after recovering your wallet
Notes on Wallet Recovery - Legacy accountCheck for the latest Firmware
Once you have completed the Initial Setup, make sure to visit D'CENT Wallet homepage and check for the latest firmware available. Newer version of firmware may include additional support for cryptocurrency assets and new wallet features.
More information on firmware update can be found from here.
Last updated
Was this helpful?