D'CENT User Guide
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D'CENT USER GUIDE
D'CENT USER GUIDE
  • Getting Started
  • Frequently asked questions (FAQ)
  • Supported Coins & Tokens
  • D'CENT Wallet Homepage
  • Biometric Wallet
    • Biometric Wallet
    • Unboxing
    • Initial Setup
    • Connect with Android phone
      • Finding the Bluetooth menu on your Android phone
      • Using OTG cable for physical connection
      • Troubleshooting Guide (Android Bluetooth Error)
    • Connect with iOS phone
    • Firmware Update (from computer)
      • Troubleshooting Guide (Windows)
      • Troubleshooting Guide (Mac)
    • Firmware Update (from mobile)
    • Synchronizing the Biometric Wallet with the Mobile App
    • Recovering your wallet
      • Wallet recovery using the mnemonic (recovery words) from the Ledger wallet
    • Checking account info on Biometric Wallet
    • Biometric Wallet "Setting" menu
      • 25th Word (the Passphrase)
  • Card Wallet
    • All-in-One Wallet (Introduction)
      • Set up your All-in-One Wallet
      • How to use the All-in-One Wallet
    • D'CENT Backup Card (Wallet Recovery)
      • Step 1: Set up your Backup Card
      • Step 2: Create backup image
      • Step 3: Recover backup image
  • Mobile App
    • Mobile App introduction
    • Multi-Wallet Feature
    • How to create a coin account
      • How to add a custom token account
      • How to remove (hide) a coin account
      • How to add a custom path BTC account
    • Mobile App "Settings" menu
      • Switch wallet mode
        • Biometric Wallet
        • Card type Wallet
        • Software Wallet
  • How to send/receive coin
    • How to receive coin
    • How to send coin
      • Biometric Wallet mode
      • Card type Wallet mode
      • Software Wallet mode
    • Checking transaction status and history
    • How to receive or send an NFT token
    • How to use coin account
      • How to view all the BTC public addresses
      • How to use Ethereum account
      • How to use XRP account
        • Sending XRP using D'CENT Wallet
        • Using Trust Line for XRPL
      • How to use KAIA account
      • How to use RSK account
      • How to use Binance Smart Chain account
      • How to use MONA account
      • How to use Stellar Lumens (XLM) account
        • Using Trustline for XLML
      • How to use TRON account (TRX, TRC10, TRC20, TRC721)
    • Using Coinbase exchange for transfers (Bitcoin example)
    • Using Binance exchange for transfers (XRP example)
  • D'CENT Native Services
    • DApp browser (Discovery)
      • Connecting your wallet to a dApp site
      • Switch Blockchain Network
      • Using Wallet Connect
      • How to revoke dApp allowances
    • Insight
    • Swap
      • Supported Networks
    • FTSO Portal - vote delegation
  • Troubleshooting
    • Notes on Wallet Recovery - Legacy account
  • D'CENT EXTERNAL SERVICES
    • Connect with HashPack wallet extension (including HBAR native staking)
    • Connect with Blade wallet extension (including HBAR native staking)
    • Connect with MetaMask (QR-based)
    • Connect with Kaia Wallet extension
    • Klaystation Staking
    • How to use PancakeSwap
    • How to use Polygon Bridge
    • How to connect to OpenSea
    • How to mint NFTs based on Polygon network using Opensea
  • Cryptocurrency Basics
    • ERC20 Token
    • ERC721 Token (NFT)
    • SegWit
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On this page
  • Before you begin
  • Recovering wallet after deleting data on D'CENT device
  • Step-1 : Select Language & Recover Wallet
  • Power on D'CENT Biometric Wallet
  • Select Language
  • Select "Recover Wallet"
  • Step-2 : Register PIN & Fingerprint
  • Register a new PIN (4 to 8 digits)
  • Verify your PIN
  • Register Fingerprint
  • Verify Fingerprint
  • Step-3 : enter the recovery words
  • Step-4 : Completing the Wallet Recovery
  • Important notes after recovering your wallet
  • Check for the latest Firmware

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  1. Biometric Wallet

Recovering your wallet

PreviousSynchronizing the Biometric Wallet with the Mobile AppNextWallet recovery using the mnemonic (recovery words) from the Ledger wallet

Last updated 2 months ago

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Before you begin

When a new Biometric Wallet is purchased or the device you've been using is reset to factory, you can recover your pre-existing wallet.

Your pre-existing wallet can be recovered by entering all 24 words written down on the Recovery Card which was generated when you first performed the Initial Setup.

Recovering wallet after deleting data on D'CENT device

To perform wallet recovery, you must first . Once the device has been reset to the factory condition, follow the instructions from the section below to recover your wallet.

"Device Wipe" will delete all data inside your Biometric Wallet. Before you decide to wipe your device, make sure to check that you have your Recovery Card.

Step-1 : Select Language & Recover Wallet

Power on D'CENT Biometric Wallet

To power on the device, press and hold the power button for 3 seconds, which is located on the right-side.

Select Language

Use ∧(Up) or ∨(Down) button to select your language and press OK button.

Select "Recover Wallet"

To recover wallet, select "Recover Wallet" from the menu.

Step-2 : Register PIN & Fingerprint

To protect accessing your wallet, register a new PIN and your fingerprint.

Register a new PIN (4 to 8 digits)

Use ∧(Up, increase number value) or ∨(Down, decrease number value) button to input your PIN. Pressing the OK button on the hardware wallet will confirm the input.

When you have entered 4 digits, you will see 'OK' text on the screen. If you wish to set your PIN to 4-digits long, then press the OK button on the hardware wallet.

If you wish to set the PIN to a longer digit, you can change the ('OK' text) value on the screen by pressing the Up or Down button. Your PIN can be set to 4, 5, 6, 7, or 8 digits long.

If you ever see a screen with a warning on 'Security level is low', this means the PIN you have entered is a weak password. If you wish to use such a PIN, press the 'OK' button on the hardware wallet to continue.

Verify your PIN

Re-enter the same PIN you have set in the previous step to verify for correctness.

※ If the PIN numbers do not match, you will have to restart the PIN registration.

Register Fingerprint

1) To register your fingerprint, touch your finger on the sensor to scan.

2) Slightly change the angular positioning of the same finger when scanning and repeat until 100% (8 correct scans) is reached.

Verify Fingerprint

Scan your fingerprint one last time to verify registered fingerprint.

※ If the fingerprint does not match, you will have to restart the Fingerprint registration. .

※ If re-registering fingerprint, try using a different finger instead.

※ If fingerprint verification fails, your fingerprint will not be saved.

Step-3 : enter the recovery words

1) Enter the 24 recovery words recorded on the recovery card, numbered 1 through 24.

2) Press the Down (∨) button to review whether the 24 recovery words were entered correctly in order.

3) If all words are entered correctly, select "I am ready" at the bottom of the review menu.

Do not take a photo or save the recovery word or recovery card as an image. The user is responsible for handling the recovery word safely.

D'CENT is not responsible for any damage or loss of cryptocurrency assets caused by the user's negligence, such as theft of recovery cards or storage of image files.

Special care is required for safe storage (away from fire, water, sunlight or pets).

Step-4 : Completing the Wallet Recovery

After completing the wallet recovery, connect your hardware wallet to the D'CENT mobile application to synchronize. You need to re-add all the cryptocurrency accounts that you have created in the past. (Try to keep a list of the accounts that you have created, so that you can easily re-add them after the wallet recovery).

Important notes after recovering your wallet

Check for the latest Firmware

Once you have completed the Initial Setup, make sure to visit D'CENT Wallet homepage and check for the latest firmware available. Newer version of firmware may include additional support for cryptocurrency assets and new wallet features.

After setting up your cold wallet, you can change the PIN value from the menu.

Fingerprint sensor is located in the middle of where the navigational buttons are located. Check the location of .

※ If unable to register your fingerprint for any reason, you will be given an option to skip the fingerprint registration. Fingerprint can be registered from the menu at a later time.

You can find the complete list of cryptocurrency assets supported on D'CENT Biometric Wallet from

More information on firmware update can be found from .

Setting
Setting
How to connect with Android phone
How to connect with iOS phone
https://www.dcentwallet.com/en/supportedcoin
Notes on Wallet Recovery - Legacy account
here
fingerprint sensor
reset the Biometric Wallet through "Device Wipe" menu