Recovering your wallet
PreviousSynchronizing the Biometric Wallet with the Mobile AppNextWallet recovery using the mnemonic (recovery words) from the Ledger wallet
Last updated
Was this helpful?
D'CENT USER GUIDE
Last updated
Was this helpful?
When a new Biometric Wallet is purchased or the device you've been using is reset to factory, you can recover your pre-existing wallet.
Your pre-existing wallet can be recovered by entering all 24 words written down on the Recovery Card which was generated when you first performed the Initial Setup.
To perform wallet recovery, you must first . Once the device has been reset to the factory condition, follow the instructions from the section below to recover your wallet.
"Device Wipe" will delete all data inside your Biometric Wallet. Before you decide to wipe your device, make sure to check that you have your Recovery Card.
To power on the device, press and hold the power button for 3 seconds, which is located on the right-side.
Use ∧(Up) or ∨(Down) button to select your language and press OK button.
To recover wallet, select "Recover Wallet" from the menu.
To protect accessing your wallet, register a new PIN and your fingerprint.
Use ∧(Up, increase number value) or ∨(Down, decrease number value) button to input your PIN. Pressing the OK button on the hardware wallet will confirm the input.
When you have entered 4 digits, you will see 'OK' text on the screen. If you wish to set your PIN to 4-digits long, then press the OK button on the hardware wallet.
If you wish to set the PIN to a longer digit, you can change the ('OK' text) value on the screen by pressing the Up or Down button. Your PIN can be set to 4, 5, 6, 7, or 8 digits long.
If you ever see a screen with a warning on 'Security level is low', this means the PIN you have entered is a weak password. If you wish to use such a PIN, press the 'OK' button on the hardware wallet to continue.
Re-enter the same PIN you have set in the previous step to verify for correctness.
※ If the PIN numbers do not match, you will have to restart the PIN registration.
1) To register your fingerprint, touch your finger on the sensor to scan.
2) Slightly change the angular positioning of the same finger when scanning and repeat until 100% (8 correct scans) is reached.
Scan your fingerprint one last time to verify registered fingerprint.
※ If the fingerprint does not match, you will have to restart the Fingerprint registration. .
※ If re-registering fingerprint, try using a different finger instead.
※ If fingerprint verification fails, your fingerprint will not be saved.
1) Enter the 24 recovery words recorded on the recovery card, numbered 1 through 24.
2) Press the Down (∨) button to review whether the 24 recovery words were entered correctly in order.
3) If all words are entered correctly, select "I am ready" at the bottom of the review menu.
After completing the wallet recovery, connect your hardware wallet to the D'CENT mobile application to synchronize. You need to re-add all the cryptocurrency accounts that you have created in the past. (Try to keep a list of the accounts that you have created, so that you can easily re-add them after the wallet recovery).
Once you have completed the Initial Setup, make sure to visit D'CENT Wallet homepage and check for the latest firmware available. Newer version of firmware may include additional support for cryptocurrency assets and new wallet features.
After setting up your cold wallet, you can change the PIN value from the menu.
Fingerprint sensor is located in the middle of where the navigational buttons are located. Check the location of .
※ If unable to register your fingerprint for any reason, you will be given an option to skip the fingerprint registration. Fingerprint can be registered from the menu at a later time.
You can find the complete list of cryptocurrency assets supported on D'CENT Biometric Wallet from
More information on firmware update can be found from .
