D'CENT User Guide
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D'CENT User Guide
English
Getting Started
Frequently asked questions (FAQ)
Supported Coins & Tokens
D'CENT Wallet Homepage
Biometric Wallet
Biometric Wallet
Unboxing
Initial Setup
Connect with Android phone
Connect with iOS phone
Firmware Update
Troubleshooting Guide (Windows)
Troubleshooting Guide (Mac)
Synchronizing the Biometric Wallet with the Mobile App
Recovering your wallet
Checking account info on Biometric Wallet
Biometric Wallet "Setting" menu
Card type Wallet
Card type Wallet
Specifications
Using Android mobile phone
Using iOS mobile phone
Caution on using the Card type Wallet
D'CENT Backup Card Guide (New version)
D'CENT Backup Card Guide (Old version)
Mobile App
Mobile App introduction
Mobile App download
How to create a coin account
D'CENT Manager Menu
Mobile App "Setting" menu
How to send/receive coin
How to receive coin
How to send coin
Checking transaction status and history
How to receive or send an NFT token
How to use coin account
Using Coinbase exchange for transfers (Bitcoin example)
Using Binance exchange for transfers (XRP example)
D'CENT Native Services
DApp browser (Discovery)
FTSO Portal - vote delegation
Troubleshooting
Notes on Wallet Recovery - Legacy account
D'CENT EXTERNAL SERVICES
Connect with Kaikas wallet extension
Connect with Nifty Wallet extension
Klaystation Staking
How to use PancakeSwap
How to use Polygon Bridge
Cryptocurrency Basics
ERC20 Token
ERC721 Token (NFT)
SegWit
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Troubleshooting Guide (Mac)

Check the D'CENT bridge program version running on your computer.

For Mac, you can check the bridge version that appears on the taskbar. If the older version of the D'CENT bridge is running already, you will need to "Quit" the program and install the newest version. Make sure to check the version again after installing the latest version.

My D’CENT wallet was disconnected while the firmware was being updated. The device is stuck on a screen and it won’t turn off. What should I do?

First, disconnect your D’CENT wallet from your computer.
Press and hold both the "Down button" + "Power button" for few seconds to force the device to power off. If your device is "brick"ed during the firmware update, you can still access the bootloader mode by pressing and holding both "OK button" + "Power button" for 10 seconds.
From the bootloader mode, you can try updating the firmware to recover your Biometric Wallet.

From the D'CENT firmware update webpage, I pressed "Update Firmware" button, but I get the following message; "Your D'CENT is disconnected. Firmware Update process is cancelled". What should I do?

In rare cases, Mac OS system fails to recognize the D’CENT wallet even though it was recognized before. This issue can be solved by checking the following in the system's settings.
1) Go to About This Mac --> Overview --> System Report Look under Hardware --> USB --> See if D'CENT is shown as in the picture below
2) Go to System Preferences --> Security & Privacy Check to see that System Events box is ticked on for the D'CENT Bridge
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Troubleshooting Guide (Windows)
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Synchronizing the Biometric Wallet with the Mobile App
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Contents
Check the D'CENT bridge program version running on your computer.
My D’CENT wallet was disconnected while the firmware was being updated. The device is stuck on a screen and it won’t turn off. What should I do?
From the D'CENT firmware update webpage, I pressed "Update Firmware" button, but I get the following message; "Your D'CENT is disconnected. Firmware Update process is cancelled". What should I do?