Whenever new coin support is added or bug fix has been made, a new firmware will be available for installation. Your mobile app will show an indication when a newer version of the firmware is released.
Firmware update can be done from the PC or Mac.
Make sure you have your Mnemonic Code (24 seeds/words) for recovery
24 words were provided during the Initial Setup of your Biometric Wallet and you have written them down on the recovery card. Make sure you still have the recovery card. Unlike other products, your wallet will still remain safely intact inside the secure chip even after updating the firmware. This means that you don't need to recover your wallet every time you update the firmware as other products requires you to do. (Keep your recovery card secured and ready just in case your Biometric Wallet is no longer accessible, possibly due to "brick"ed device or something that went wrong during the update process.)
After you update the firmware, you cannot roll-back to the previous version
Firmware update will take approximately 3 minutes to complete.
It is recommended that the D'CENT mobile app is not running during the firmware update.
âś… Firmware can ONLY be updated from using a personal computer running a 64bit OS (Windows or Mac).
âś… Must use Google Chrome browser.
âś… Must use a USB cable that is capable of data transfer. (If your Biometric Wallet's charging port is Micro USB 5 PIN Type, we recommend using the USB cable included in the package box)
If you are ready, click to go to the Firmware Update homepage.
1) Connect the computer and the Biometric Wallet using the USB cable
2) Authenticate with fingerprint or PIN to unlock your Biometric Wallet
1) On the firmware update page, click the "Connect D'CENT hardware wallet" button.
2) When the browser prompts a connection popup, click the D'CENT device and click "Connect" button.
If the connected Biometric Wallet is already running the latest firmware version, the following screen will be displayed.
3) Click the "Start the update" button.
4) Click the "Reboot to bootloader mode" button. Biometric Wallet is automatically rebooting into bootloader mode.
When entering bootloader mode, the following screen appears on the display of the Biometric Wallet.
5) Once the Biometric Wallet has rebooted into bootloader mode, click the "Keep updating" button.
6) When the browser prompts a connection popup, click the D'CENT device and click "Connect" button.
7) Firmware update from the webpage will take approximately 3 minutes to reach 100%. Please wait.
8) From the Biometric Wallet, you can also check the progress of firmware update.
When the firmware update is completed, the Biometric Wallet will automatically reboot to its normal working mode.
Depending on the firmware version of the Biometric Wallet, the update process may need to be performed twice in succession.
Now you can check the latest firmware information by running the D’CENT mobile app and connecting the Biometric Wallet.
If you are having trouble updating the firmware, please refer to the troubleshooting guide below.
First, disconnect your D’CENT wallet from your computer.
Press and hold both the "Down (v)" button + "Power" button for few seconds to force the device to power off. If your device is "brick"ed during the firmware update, you can still access the bootloader mode by pressing and holding both "OK" button + "Power" button for 10 seconds.
First, disconnect your D’CENT wallet from your computer.
Press and hold both the "Down (v)" button + "Power" button for few seconds to force the device to power off. If your device is "brick"ed during the firmware update, you can still access the bootloader mode by pressing and holding both "OK" button + "Power" button for 10 seconds.
From the bootloader mode, you can try updating the firmware to recover your Biometric Wallet.
In rare cases, Windows system fails to recognize the D’CENT wallet even though it was recognized before. This issue can be solved by uninstalling the device driver and reinstalling it again from the Windows Device Manager.
Press Windows+R on your keyboard.
Type in "control panel" and press Enter to access the Control Panel.
For Windows 11, 10 or Windows 8, choose "Hardware and Sound".
For Windows 7, choose "System and Security".
From this Control Panel screen, look for and choose "Device Manager".
For Windows 11, 10 or Windows 8, check under the "Devices and Printers".
For Windows 7, check under "System".
Press Windows+R on your keyboard.
Type in "cmd" and press Enter to run the Command Prompt (a black window).
Type in "devmgmt.msc" and press Enter.
From the Device Manager screen, look for "Human Interface Devices".
Check if there is a "USB Input Device" marked as error (yellow triangle with exclamation mark). You will need to check if this is indeed a D'CENT device.
Right Mouse Click on this device and select "Properties".
From the USB Input Device Properties window, select "Details".
Under Property, choose "Hardware Ids".
Correct device ID for D'CENT is "PID_2130", "PID_2131" or "PID_2141".
From the "Device Manager", Right Mouse Click on the error marked device and select "Uninstall device".
On the top menu of Device Manager, press Action then select "Scan for hardware changes". This will scan for any new devices attached and will automatically install the driver to detect your Biometric Wallet.
If the Biometric Wallet is still not recognized, the issue may be caused by a faulty USB charging cable or a problem with the USB port on your PC.
Please try using a different USB charging cable, switching to another USB port on your PC, or connecting to a different PC. When changing the USB charging cable, make sure it supports data transfer.
In rare cases, Mac OS system fails to recognize the D’CENT wallet even though it was recognized before. This issue can be solved by checking the following in the system's settings.
Go to About This Mac > Overview > System Report Look under Hardware > USB > See if D'CENT is shown as in the picture below
If the Biometric Wallet is still not recognized, the issue may be caused by a faulty USB charging cable or a problem with the USB port on your PC.
Please try using a different USB charging cable, switching to another USB port on your PC, or connecting to a different PC. When changing the USB charging cable, make sure it supports data transfer.
